Polk Times

The James A. Haley VA Hospital in Tampa reported that 33 patients newly enrolled in its benefits program requested appointments but had not received one during the period ending April 1, according to data collected from the U.S. Department of Veteran’s Affairs.

During that same time frame, the system scheduled 186,532 pending appointments across its 17 healthcare facilities.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar or better to wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to 1 of 8 priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Tampa, FL (James A. Haley)	50,686	47,213	3,473
New Port Richey, FL	15,905	15,674	231
Lakeland, FL	12,835	12,545	290
Brooksville, FL	7,951	7,887	64
Zephyrhills, FL	3,157	3,110	47
South Hillsborough, FL	8,941	8,238	703
Forty Sixth Street North, FL	330	214	116
Forty Sixth Street South, FL	28,708	27,487	1,221
West Lakeland, FL	4,062	3,713	349
Deer Park, FL	1,772	1,537	235
Highway Nineteen, FL	2,259	2,244	15
Winners Circle, FL	12	12	0
Little Road, FL	1,006	987	19
Bruce B. Downs Boulevard, FL	8,524	8,146	378
Medical View Lane, FL	597	595	2
Hidden River, FL	31,954	30,407	1,547

Source: U.S. Veteran’s Administration